Returns

What’s most important to us is that you are happy with your Flying Fingers experience. We guarantee our products to be of finest quality. If you are not completely satisfied with any purchase we want to know about it.
We must insist that returned items be truly unused, except in the case of damage or defect. By “unused” we mean that you haven’t knitted any of it, cut it or taken any, lost the label, gotten it dirty, unwound, tangled, or damaged in any way.

Make sure to include a card with your name, address, and phone number and the approximate date of purchase. We’re always pleased to hear how everything turned out and we love to see a photo of what you’ve done, too! Please send the package to:

Flying Fingers Yarn Shop
15 Main St
Tarrytown , NY 10591

You received the wrong items, or damaged or defective merchandise, or something else is wrong.

Please call us—we’ll get it fixed. It’s that simple.


You don’t want something you’ve just purchased. We offer a full refund for any reason for 30 days for online orders.

With the exception of a sale item, or a copyrighted item, like a book or pattern, you can return anything that’s completely unused within 30 days of your purchase for a full refund (exclusive of shipping costs).


Your project is done! And you have leftover yarn to return.We have a two year return policy!

We recommend buying 10-20% more yarn than your estimated requirements. This insures that you won’t run out at the end of your project. Though we will always do our utmost to get you matching yarn to finish a project, there are many circumstances where we cannot. Even in the case of hand-painted yarns with no dye lot, we still recommend getting more than enough. That way, we’ll be able to pick out the best matching hanks all at once.

And of course, yarns bought on sale are excluded.

The color isn’t right. On hand-painted yarn we will provide an even exchange.

Hand-dyed yarns, by their very nature, are not uniform. Each skein is a unique work of art. However, if what we picked for you doesn’t work for your project, we’ll be happy to work with you to get something that does. Give us as many clues as possible! A sample of the yarn you’re trying to match is usually best. We may need that to work with the supplier.

Shipping in the Continental United States

For the 48 contiguous United States, we use USPS Priority shipping. We have a flat rate shipping charge of $5.99.

Global Shipping

We regularly ship yarn all over the world, and most likely we can ship it where you want it to go. If your destination is not in the continental United States, then read on.

For Alaska, Hawaii, Canada, Mexico, all the Carribean countries (except Cuba), all the Central American countries, all APO and FPO addresses, and all US territories, our flat rate is $9.99.

For all of Europe, Australia, New Zealand, Turkey, Israel, India, Japan, Hong Kong, Taiwan, and China flat rate shipping is $35.00.

We don't keep track of what duties or taxes, if any, you have to pay on your end--that varies country to country and is very difficult for us to know accurately. For this it is best to check with your own customs agency. A good place to start is at the US Postal Service' Individual Country Listings where they list the prohibitions, restrictions, observations, customs requirements and current conditions for each country.

Please understand that we must follow all the laws and mark accurately the contents and cost of the contents of every parcel according to the requirements of the US Postal Service. Customs duties, local taxes, and any additional local fees are not covered by the flat fee shipping charge and are the sole responsibility of the customer. Flying Fingers makes no warranty as to the ability to import the shipped goods, nor are we responsible for delays, damage, or loss while in the possession of customs agencies. We will, however, do our very best to help you if you ever have any snag. In our experience, problems are very rare.